October 3, 2016

How to Attract and Hire Customer Service Champions Americans have been observing Customer Service Week since 1992. This weeklong event has become international in scope. More than 40 nations now observe Customer Service Week, underscoring the importance of customer service and the people who serve and support customers on a daily basis. This year, Customer...

September 22, 2016

How ongoing coaching in the workplace is the key to lasting employee performance gains   Reports of “the death of the annual performance review” have been greatly exaggerated. Nevertheless, we can’t ignore the clear drawbacks of this once-a-year event. Annual reviews are time-consuming, unpopular with both employees and managers, and rarely result in meaningful performance...

August 29, 2016

You want to hire the best possible people for your next job opening – right? If so, relying solely on the techniques that have worked in the past may not be delivering the optimal talent for your job openings. Check out the options below to evaluate new technologies that will help you attract and hire...