July 15, 2024

Students and job applicants appear to be early adopters of AI. Many are leveraging AI to write papers, create resumes, answer test questions, and much more. AI support – or AI cheating, depending on how it is used – is a recent trend and it is creating a significant challenge for HR management. In practical...

June 29, 2024

In an era where automated responses and chatbots are the norm, many believe that customer service has become a lost art. But perhaps it’s not lost – just misplaced. The key to rediscovering exceptional customer service lies in refocusing on its core elements, starting with the people we hire. This is where customer service simulations...

April 16, 2024

As the talent landscape evolves, mobilizing existing talent into new roles is becoming a strategic imperative. Organizations seeking to remain competitive must understand the importance of talent mobility and how to leverage assessments in accelerating this crucial aspect of HR strategy. What is Talent Mobility? Talent mobility is the ability for employees to move from...