October 14, 2024

No one ever says “I can’t” or “I won’t” in a job interview. This comment, by one of our long-time clients, sums up the frustration of using self-report information when trying to make an informed hiring decision. The candidate who shines on paper or in an interview often does not turn out to be “as...

October 7, 2024

How important is customer service to the success of your business? Here is what U.S. consumers said in response to a recent global Microsoft survey: How important is customer service in your choice of loyalty to a brand? An overwhelming 95% said “very important or somewhat important.” Have you ever stopped doing business with a...

August 31, 2024

The term “risk mitigation” has almost become a household term. We hear references to risk mitigation pertaining to investments, business operations, computer systems, emergency management, crop management, product liability, public relations, and the list continues. Yet, as it pertains to human resources and talent prediction, we seldom hear the term. “Risk mitigation is a culmination...