Hiring

April 7, 2026

Artificial intelligence is rapidly becoming a central part of the hiring process. Organizations are increasingly turning to AI-based tools to screen candidates, streamline recruiting, and improve efficiency. According to a recent survey by Forbes, 65% of employers plan to use AI to screen out candidates. While the promise of faster and more efficient hiring is...

March 16, 2026

After more than 30 years of consulting with contact centers, one issue continues to dominate the conversation: early turnover. And this challenge hits almost immediately after hiring. According to recent research: 70% or more of first-year attrition occurs within the first 90 days of employment. Despite advances in technology, analytics, and workforce management, the revolving...

March 6, 2026

Summer is one of the busiest hiring seasons of the year. With hospitality and tourism businesses gearing up for warm weather hiring, and many additional companies vying for the best high school and college grads, now is the time to make sure you’re ready to attract and hire top new talent. So, expect tough competition...