Hiring

August 4, 2025

Recently, I’ve noticed that basic workplace skills such as business manners, communication, interpersonal effectiveness, active listening, problem solving, and attention to detail are often missing. As a customer, I expect a certain level of professionalism. Yet across a range of organizations, recent interactions have fallen short. Employers are seeing it too. There’s a growing concern...

July 1, 2025

Good leaders are hard to find – and even harder to keep. So, what’s the most effective strategy for identifying and retaining top leadership talent? Too often, leadership roles are filled by simply promoting the next person in line, rather than by carefully considering who is truly best suited for the role. This approach rarely...

June 19, 2025

In today’s fast-paced workplace, multitasking is a crucial skill for success. Employees are constantly navigating a stream of instant messages, customer demands, tight deadlines, and competing sources of information – each seeming to require immediate action. While we all appreciate the importance of multitasking, we may not know exactly what multitasking is or how it...