Two Biggest Recruiting Mistakes (And What to Do Instead)

My son is a long-distance runner. He runs about 5 miles a day, 5 days a week, and goes through 4-5 pairs of running shoes a year. He loves to run and understands the importance of finding just the right footwear. He knows running shoes. He recently applied for an entry-level sales position at a...

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Celebrating Customer Service Week, October 3-7, 2022

How companies and their employees engage with customers has changed dramatically in the past few years. I can attest to those changes since I’ve been in customer service myself for more than 25 years. In the wake of the pandemic and its impact on employment, many businesses are desperate to retain their most effective customer...

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A People-Centered Approach to AI

AI is a tool created by humans, for humans. It is still a new and complex technology, but it’s quickly becoming an integral part of our daily lives and a strategic imperative for organizations. As we begin to see AI embedded across the workplace, and specifically the HR function, it is important to consider the...

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