Thanksgiving 2021 Once again, it’s the time of year to pause and give thanks for our heritage and the blessings we have received. With the challenges over the last two years, we are reminded of how truly fragile are our lives. As we reflect on our families, loved ones, and friendships, we will likely take...

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Taking a Fresh Approach to Bank and Credit Union Hiring

The challenge of attracting and retaining the best new talent is tougher than ever. Facing an uncertain labor market, 76 percent of financial services executives see talent shortages as a threat to their continued growth, according to PricewaterhouseCoopers’ annual CEO survey. “Unfortunately, too many banks are relying on the same traditional methods of attracting and...

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Hiring for a Call Center?

During an initial interview for a customer service agent role, an applicant enthusiastically shared that the reason they were qualified for the job was their friendliness. “Ask anyone and they’ll tell you I’m a people person.” Yet, the applicant was a little surprised when the conversation made a quick pivot to system navigation. The truth...

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