Celebrating Customer Service Week, October 3-7, 2022

How companies and their employees engage with customers has changed dramatically in the past few years. I can attest to those changes since I’ve been in customer service myself for more than 25 years. In the wake of the pandemic and its impact on employment, many businesses are desperate to retain their most effective customer...

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A People-Centered Approach to AI

AI is a tool created by humans, for humans. It is still a new and complex technology, but it’s quickly becoming an integral part of our daily lives and a strategic imperative for organizations. As we begin to see AI embedded across the workplace, and specifically the HR function, it is important to consider the...

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Candidate Completion Rates and Test Length - How to Get it Right

Moving job candidates efficiently through the hiring process is a top priority in today’s competitive labor market. Under extreme pressure, however, employers may feel tempted to short-cut key steps. As a result, many organizations are opting for shorter assessments, hoping this will help them retain top candidates. Using science to guide us, this post will...

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