October 3, 2022
Customer Service Week, Oct. 3-7, focuses on providing recognition and appreciation for hard-working customer service employees
How companies and their employees engage with customers has changed dramatically in the past few years. I can attest to those changes since I’ve been in customer service myself for more than 25 years. In the wake of the pandemic and its impact on employment, many businesses are desperate to retain their most effective customer...See More
September 23, 2022
AI is a tool created by humans, for humans. It is still a new and complex technology, but it’s quickly becoming an integral part of our daily lives and a strategic imperative for organizations. As we begin to see AI embedded across the workplace, and specifically the HR function, it is important to consider the...See More
September 7, 2022
Moving job candidates efficiently through the hiring process is a top priority in today’s competitive labor market. Under extreme pressure, however, employers may feel tempted to short-cut key steps. As a result, many organizations are opting for shorter assessments, hoping this will help them retain top candidates. Using science to guide us, this post will...See More
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