2024 Customer Service Week

How important is customer service to the success of your business? Here is what U.S. consumers said in response to a recent global Microsoft survey: How important is customer service in your choice of loyalty to a brand? An overwhelming 95% said “very important or somewhat important.” Have you ever stopped doing business with a...

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Risk Mitigation in Your Hiring Process

The term “risk mitigation” has almost become a household term. We hear references to risk mitigation pertaining to investments, business operations, computer systems, emergency management, crop management, product liability, public relations, and the list continues. Yet, as it pertains to human resources and talent prediction, we seldom hear the term. “Risk mitigation is a culmination...

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Job Fit: Hiring the Right People for Retention and Success

Hiring the right people is essential for organizational success. And a key aspect of effective hiring is job fit. Ensuring good job fit involves matching a candidate’s skills, abilities, motivations, and interests with the job requirements and the organization’s culture. In this article, we’ll explore the concept of job fit, its importance, and how to...

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