Hiring

Improving Virtual and Live Interview Outcomes: Are You Asking the Right Questions?

Job interviews remain a critical part of hiring strategy as HR teams focus on improving efficiency, fairness, and the candidate experience. Today, many organizations use a mix of interview formats, often relying on virtual (on-demand) interviews as a prescreening step before live-streaming or in-person interviews. Whether your process is virtual, blended, or live, success still...

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AI Can Process a Loan, But It Won't Get Invited to Your Daughter's Wedding

Why Human Relationships are Becoming More Valuable – Not Less – in the Age of AI Banking. Many of my clients are banks and credit unions, and they’re already seeing AI reshape their daily operations. Financial institutions are using AI to automate routine lending and underwriting decisions, speeding up processes while improving consistency and accuracy....

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Performance-Based Hiring: From Assumptions to Evidence

PART TWO – THE FUTURE OF HIRING IS OBSERVABLE PERFORMANCE In Part One of this series, I explored the difference between measuring individual skills versus evaluating how candidates actually perform those skills in a real workplace setting. Skills matter, but performance depends on far more than isolated proficiency. Context, judgment, prioritization, adaptability, and decision-making all...

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