Contact Center Hiring: Use Science to Predict Top Talent

If you’re hiring for contact center work, you know the stakes are as high as ever. The uncertainty surrounding COVID-19 is intensifying the already complex customer needs agents must skillfully address in a timely manner. Plus, many contact centers are navigating the challenges of remote hiring and remote work. Luckily, we’ve got good news! Thousands...

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The Future of Hiring: A "Virtual" Pivot

We were less than 30 days into the COVID-19 stay-at-home mandate when bloggers were searching for a substitute for “unprecedented.” No one argued that the word wasn’t accurate, but the repetition made us weary as we were reminded again and again that we had no idea what we were facing. As states begin the process...

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Hiring in a Post-Pandemic World

According to Rebekah Iliff in a recent article released by Inc. Magazine, companies that are hiring during the pandemic are experiencing a crash course in the importance of job fit. Even with tremendous advances in technologies, notably AI, a significant number of hiring processes are missing assessments that accurately predict talent for specific roles. “Despite the...

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