Virtual Job Interviews - Help Reverse the Ghosting Trend

The Respect Factor of Virtual Interviewing Helps Reduce Ghosting.   Have you heard about ghosting?  No, this descriptor has nothing to do with Halloween or other paranormal activities. Ghosting is today’s term for a job interview no-show. Ghosting is on the rise and HR managers are experiencing more frustration than ever. Why? The majority of...

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Celebrating Customer Service Week 2018

Customer Service Week – 2018.   Hey!  It’s Customer Service Week, and you know what that means?! Don’t change a thing! Customer Service week at your business should be every week. Delighting customers with well-trained, well-placed employees providing top-notch customer service should be an everyday occurrence, and one that you work hard to provide every...

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Pre-Employment Testing - Overcoming Challenges in a Tight Employment Economy

How to Attract and Engage the Best New Talent in a Tight Labor Market   Joining us for this round table discussion are Joseph Sefcik, Company President; Joe LaTorre, Director of Innovation; Mary Ann Bucklan, Director of Research; and Steve Fehr, Director of Systems Design. Combined, this group has more than 150 years of expertise...

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