November 22, 2016

This month, this year, this Thanksgiving I am reminded of one of Yogi Berra’s famous quotes, “It’s tough to make predictions, especially about the future.”  With the outcome of the election and the days to follow, Yogi’s quote rings true, now more than ever. So, what can we predict? The answer that comes to mind,...

November 17, 2016

  PART II: THE POWER OF PROBLEM SOLVING In recognition of the 2016 IAAPA Expo, the international trade show for 4,000+ attractions industry professionals convening in Orlando, Florida, we launched a three-part series about creating stellar customer experiences. In last week’s blog, we examined The Magic of Friendliness. As successful attractions employers understand, hiring people...

November 10, 2016

  PART I: THE MAGIC OF FRIENDLINESS In a recent blog post, we highlighted the three essentials of stellar customer service. In the next few weeks, we’ll explore each of these essentials and why they make a difference for hiring organizations such as attractions, theme parks, and other customer-focused industries. Welcoming the International Association of...