December 28, 2016

I began my career back in 1988. I was fresh out of grad school with a degree in Industrial/Organizational Psychology. I wasn’t sure exactly what I wanted to do, and my memories of pondering the options are a bit fuzzy. But one thing I remember as clear as day was the thoroughness of the selection...

December 19, 2016

The very best gifts cost only moments of time. Christmas is about sharing.  And that usually entails the giving of gifts. Merchandisers, of course, are eager to sell you gifts. Turn on the television, scroll the Internet, or glance in the newspaper and you are bombarded with advertising, encouraging you to buy sparkling jewelry, beautiful...

November 29, 2016

Part III: The Call of Conscientiousness This is the final post in our series highlighting the three essentials of stellar customer service and why they make a difference for hiring organizations such as attractions, theme parks, and other customer-focused industries. In the first article, we examined the impact of Friendliness, highlighting how hiring people who are consistently...