March 30, 2017

If you run a contact center then you know that talented, engaged contact center agents are essential to your company’s success. They are friendly, efficient, and ensure that every customer experience is a positive reflection of your company. An engaged contact center agent is a productive one, and the agent’s immediate supervisor or team leader...

March 14, 2017

  In our complex, fast-paced world, a simple and proven process has great appeal.   That’s one of the reasons Southwest Airlines is my go-to provider for air travel. Their boarding process, followed closely by a decision to embrace humor in their operation, is what keeps me coming back. Twenty-four hours prior to take-off, I...

March 2, 2017

Employment Technologies Welcomes the Psychology Club from Florida Southern College!   This time of year, college campuses are buzzing with activity.  Classes are in full swing. Students are preparing for midterms and looking forward to Spring Break right around the corner.  Here in central Florida, we welcome lots and lots of spring breakers from all...