January 25, 2017

Forecasting Employment and Workplace Trends. While this is not political commentary, forecasting business trends for 2017 is unique mainly because of the election of Donald Trump. As I thought about all that we’ve experienced to date, I wrote down the word disTrumptive.  Disruptive approaches to business have been heralded of late, such as those of...

December 28, 2016

I began my career back in 1988. I was fresh out of grad school with a degree in Industrial/Organizational Psychology. I wasn’t sure exactly what I wanted to do, and my memories of pondering the options are a bit fuzzy. But one thing I remember as clear as day was the thoroughness of the selection...

November 29, 2016

Part III: The Call of Conscientiousness This is the final post in our series highlighting the three essentials of stellar customer service and why they make a difference for hiring organizations such as attractions, theme parks, and other customer-focused industries. In the first article, we examined the impact of Friendliness, highlighting how hiring people who are consistently...