March 30, 2017

If you run a contact center then you know that talented, engaged contact center agents are essential to your company’s success. They are friendly, efficient, and ensure that every customer experience is a positive reflection of your company. An engaged contact center agent is a productive one, and the agent’s immediate supervisor or team leader...

March 2, 2017

Employment Technologies Welcomes the Psychology Club from Florida Southern College!   This time of year, college campuses are buzzing with activity.  Classes are in full swing. Students are preparing for midterms and looking forward to Spring Break right around the corner.  Here in central Florida, we welcome lots and lots of spring breakers from all...

January 25, 2017

Forecasting Employment and Workplace Trends. While this is not political commentary, forecasting business trends for 2017 is unique mainly because of the election of Donald Trump. As I thought about all that we’ve experienced to date, I wrote down the word disTrumptive.  Disruptive approaches to business have been heralded of late, such as those of...