November 5, 2015
Regardless of whether there’s an inflatable turkey in your yard or an elf of your shelf, holidays captivate us. We surrender to a flurry of activities and greater spending. For employers that expect to drive margin-increasing sales this holiday season, providing stellar customer service is essential. That’s why creating a strategic seasonal hiring and onboarding plan is...See More
October 9, 2015
We all pay homage to the old adage “The customer comes first.” And, if there is ever a time to put your customer first, this is the week to do it. That’s because it is National Customer Service Week, October 5-9, as proclaimed by the International Customer Service Association (ICSA). For the other 51...See More
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