Hiring

December 28, 2016

I began my career back in 1988. I was fresh out of grad school with a degree in Industrial/Organizational Psychology. I wasn’t sure exactly what I wanted to do, and my memories of pondering the options are a bit fuzzy. But one thing I remember as clear as day was the thoroughness of the selection...

November 29, 2016

Part III: The Call of Conscientiousness This is the final post in our series highlighting the three essentials of stellar customer service and why they make a difference for hiring organizations such as attractions, theme parks, and other customer-focused industries. In the first article, we examined the impact of Friendliness, highlighting how hiring people who are consistently...

November 10, 2016

  PART I: THE MAGIC OF FRIENDLINESS In a recent blog post, we highlighted the three essentials of stellar customer service. In the next few weeks, we’ll explore each of these essentials and why they make a difference for hiring organizations such as attractions, theme parks, and other customer-focused industries. Welcoming the International Association of...