Contact Centers

Where contact centers turn for the industry’s deepest expertise and CRAZY-ACCURATE employment tests.

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Predict Top Talent

You might say contact centers are in our DNA. There’s no industry we know better . . . and there’s no industry where we’ve had more impact. In fact, over three decades ago, we introduced contact centers and call centers to a whole new category of employment test:  job simulations.

Engage the Best Candidates

Employment Technologies’ job simulation platform offers a powerful alternative to traditional employment tests. Blending predictive analytics and award-winning simulation technology, our virtual environments create a fun experience for candidates while predicting job success with scientific precision.

Cut Turnover, Boost Performance

Designed specifically for today’s contact center jobs, our solutions help clients cut turnover by 20-50%, and pinpoint top-performers who are 2 to 5 times more likely to achieve performance goals.

Staff Your Contact Center Like These Industry Leaders:

YOUR HIRE CONFIDENCE® SOLUTION

Hire and Engage Great People, Fast!

Everything you need to maximize contact center hiring, onboarding, and employee retention. All on one easy‐to‐use platform.

Engage

Tell your story and attract the best new talent

Interview

Save time and eliminate costly interview mistakes

Hire

Hire people who perform better and stay longer

Onboard

Personalize employee onboarding and development

Success Stories

ROYAL CARIBBEAN CRUISES

57% Turnover Reduction

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NATIONAL GENERAL INSURANCE

High-Volume Hiring Solution

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GLOBAL BPO

50% Turnover Reduction

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