EASy Simulation®
for Chat Agents

The best chat agents make you feel like they're only chatting with you.

Attract and Hire the Best!

DELIVERING HIRE CONFIDENCE®

The landscape of customer interaction is radically changing. Customer demands for instant answers is up while the quality of interactions is down. Luckily, Employment Technologies new EASy Simulation for Chat Agents helps you cut through the chatter – to find top candidates with both the writing skills and service presence to respond to your customers with courtesy and professionalism.

Engaging Experience

By combining the best aspects of simulation and assessment technologies, your candidates will feel like they're actually on the job, interacting with customers, solving problems, and managing multiple chats.

Scientific Precision

Job interviews and live-chat typing tests only get you so far. Our immersive simulation experience more than doubles the accuracy of predicting top performers compared with traditional screening methods.

Instant AI Scoring

No need to read through multiple writing samples to see who rises to the top. Our proprietary AI/machine-based scoring automatically assesses candidate responses, giving you instant access to results.

PREDICT TOP TALENT

With EASy Simulation for Chat Agents, you will pinpoint top performers who will:

Create a personalized, high-quality service tone
Multitask to quickly find and provide the correct information
Respond quickly to avoid long pauses
Use correct grammar and spelling
Handle multiple chats simultaneously

Request Your Free Demo!

TRY IT OUT TODAY.

Experience the EASy Simulation Difference!

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POWERFUL INSIGHTS IN MINUTES

EASy Simulation for Chat Agents gives you everything you need to engage talented live-chat agents – whether you’re hiring new talent or developing the skills of existing agents.

Assess. Candidates can complete the simulation anytime, anywhere – on any smart device! Simply send them an invitation link or post to a job board.

Select. You get instant access to candidate results on your own custom dashboard – where you can review, compare, and select the absolute best!

Onboard. Your new hires will hit the ground running . From Day 1, you’ll have unique insights into their skill strengths and development needs.

WHAT MAKES OUR CHAT SIMULATION UNIQUE?

Other assessments only scratch the surface of what’s required to excel in this increasingly critical role. Typically, these tests assess only basic tasks like retyping an already scripted message, providing fill-in-the-blank answers, or selecting chat responses from a list of prewritten options.

Only EASy Simulation for Chat Agents replicates the chat role, letting candidates experience every aspect of the job. Your candidates will prove their ability to manage time, show professionalism, think on their feet, and write clear and accurate responses to quickly resolve customer issues.

BENEFITS AT A GLANCE

Predict chat agent success with scientific precision.

Create realistic job expectations for improved job readiness and retention.

Leverage multiple benefits for hiring and onboarding.

Eliminate “fake” answers – candidate responses reflect actual performance.

Deliver a consistent, fair and legally defensible process.

Impact bottom line results by boosting agent productivity and retention.

WHAT THE SIMULATION MEASURES

Based on a thorough job analysis, EASy Simulation for Chat Agents measures the key attributes directly tied to job success:

Message Content
Providing clear, concise, and accurate information that addresses customer needs, communicating effectively in writing, and maintaining an appropriate demeanor.

Efficiency
Managing several simultaneous communications while maintaining focus on each customer, fostering customer engagement, and smoothly transitioning between chats.

Speed
Average time per chat.

Fact Sheet Predictive Analytics Client Success

YOUR PERFECT SOLUTION IS ONLY 3 STEPS AWAY

Determine if this EASy Simulation fits your business needs.
Pick the right pricing option for your goals and budget.
Enjoy 1-click implementation with 5-star support.

Custom Simulation Design

If you can think it, we can create it.

Learn More

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EASy Simulation® for Chat Agents