HOW SKILTRAK - BILINGUAL WORKS
This award-winning simulation quickly and accurately predicts top performers who can effectively respond to customers in both English and Spanish via e-mail or other electronic means.
As part of the simulation, participants listen to English- and Spanish- speaking customers and complete data entry forms, correspond with customers by e-mail in both English and Spanish, and quickly and accurately type written correspondence in English and Spanish. SkilTrak Bilingual can be used with job candidates to identify top performers who are truly proficient in both English and Spanish, and can be used with existing employees to target their skill strengths and development needs.
Target Jobs: e-representatives, online chat—and any job requiring strong bilingual communication and keyboarding skills.
BENEFITS AT A GLANCE
Measure English / Spanish bilingual proficiency and online communication skills.
Provide an objective way to evaluate email and bilingual (English/Spanish) writing skills.
Leverage multiple benefits for hiring, onboarding, and development.
Outline specific steps for improvement and ongoing development.
Take advantage of both on-site and remote testing.
Deliver a consistent, fair and legally defensible process.
WHAT SKILTRAK MEASURES
Data Entry
Candidates listen to a series of customer calls and process their requests.
Data entry speed and accuracy are measured.
Email Composition
Candidates receive email messages from customers with various questions or issues.
Candidates look up product and account information and respond in writing via email.
Spelling, grammar, vocabulary, tone, and response content are assessed.
Typing
Typing speed and accuracy are measured.
DISCOVER GREATER TALENT
We offer everything you need to hire and retain the best employees.
Comprehensive, Easy-to-Understand Reports
Each simulation includes detailed reports for hiring, onboarding and development, which deliver an accurate prediction of each candidate’s potential plus specific feedback on strengths and development opportunities.
Our simulations are designed for easy integration with all leading applicant tracking and talent management systems and provide 24/7 access to reporting and tracking features.
JOB CANDIDATES LOVE SKILTRAK
“It is a perfect way to test a person’s knowledge of customer service and data entry.”
“Very realistic. It really demonstrates data entry, typing and email composition skills. I was impressed.”
“I feel this test allowed me to know what I need to work on to be more effective on the job.”
“I enjoyed myself!”
“The simulation is so much more realistic than any paper test.”
CLIENTS AND INDUSTRY PROFESSIONALS AGREE
“We love SkilTrak! — especially the e-mail testing portion. Since we started using SkilTrak, the candidates we hire are much more computer literate and communicate better with our customers.” – HR Manager
“Employment Technologies has led the way with its innovative SkilTrak Simulation offering.”– Journal for Customer Contact Professionals
“Employment Technologies created a test that forces job candidates to actively respond to simulated customer requests. The easy-to-use and easy-to-understand test requires that candidates demonstrate their ability to search for requested information, enter data, and respond appropriately in an email they write themselves.” – Editors, Top HR Products, Human Resource Executive
