Are your employees sending customers the right message? Know for sure with SkilTrak writing and online skills assessment.
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By Human Resource Executive
SkilTrak includes three separate skills assessments that can be administered separately, or in any combination.
“Instead of run-of-the-mill typing and customer-service tests, SkilTrak is a unique simulation program that provides a more accurate reflection of on-the-job responsibilities.”
– Editors, Top HR Products, Human Resource Executive
Experience the EASy Simulation Difference Yourself!
This award-winning simulation quickly and accurately predicts job candidates with skills to effectively respond to customers by email, text, chat, or other electronic means. The assessment includes three skills assessments: Email/chat composition, data entry, and keyboarding.
Leveraging our AI research in Natural Language Processing (NLP) and machine learning, SkilTrak provides immediate machine-based scoring of candidates’ email/chat writing samples. The assessment also objectively assesses candidates’ data entry and typing/keyboarding skills in a workplace context. SkilTrak can be used with applicants to identify top performers and can be used with existing employees to target their skill strengths and development needs.
Target Jobs: e-representatives, online chat—and any job requiring strong written communication and keyboarding skills.
Measure the basic skills every employee needs to succeed in today’s workplace.
Provide an objective way to evaluate email, text, and chat writing skills.
Improve consistency and accuracy with automatic AI scoring.
Leverage multiple benefits for hiring, onboarding, and development.
Take advantage of both on-site and remote testing.
Deliver a consistent, fair and legally defensible process.
Predict writing and electronic communication skills with scientific precision.
Candidates receive email/chat messages from customers with various questions or issues. Candidates look up product information and respond in writing. Spelling, grammar, vocabulary, tone, and response content are assessed. Candidate responses are automatically scored.
Candidates listen to a series of customer calls and process their requests. Data entry speed and accuracy are measured.
Typing speed and accuracy are measured.
EASy Simulations offer everything you need to hire and retain the best employees.
Comprehensive, Easy-to-Understand Reports
Each EASy Simulation includes five detailed reports for hiring, onboarding and development, which deliver an accurate prediction of each candidate’s potential plus specific feedback on strengths and development opportunities.
EASy Simulations are designed for easy integration with all leading applicant tracking and talent management systems and provide 24/7 access to reporting and tracking features.
“It is a perfect way to test a person’s knowledge of customer service and data entry.”
“Very realistic. It really demonstrates data entry, typing and email composition skills. I was impressed.”
“I feel this test allowed me to know what I need to work on to be more effective on the job.”
“I enjoyed myself!”
“The simulation is so much more realistic than any paper test.”
“We love SkilTrak! — especially the e-mail testing portion. Since we started using SkilTrak, the candidates we hire are much more computer literate and communicate better with our customers.” – HR Manager
“Employment Technologies has led the way with its innovative SkilTrak Simulation offering.”– Journal for Customer Contact Professionals
“Employment Technologies created a test that forces job candidates to actively respond to simulated customer requests. The easy-to-use and easy-to-understand test requires that candidates demonstrate their ability to search for requested information, enter data, and respond appropriately in an email they write themselves.” – Editors, Top HR Products, Human Resource Executive
Determine if EASy simulation fits your business needs.
Pick the right pricing option for your goals and budget.
Enjoy 1-click implementation with 5-star support.
Create your own custom strategy by combining our fully-integrated hiring and onboarding tools. It’s easy with our EASy Simulation Performance Platform.