August 5, 2024

Students and job applicants appear to be early adopters of AI. Many are leveraging AI to write papers, create resumes, answer test questions, and much more. AI support – or AI cheating, depending on how it is used – is a recent trend and it is creating a significant challenge for HR management. In practical...

July 13, 2024

Leveraging a Sandbox Approach to Leadership Assessment and Development   Do you always read the full set of instructions before starting a project? Many of us start with the notion, “I can figure this out.” Others take advantage of “micro apprenticeships,” i.e., YouTube, to learn and experience what they need to know about successful DIY...

June 29, 2024

In an era where automated responses and chatbots are the norm, many believe that customer service has become a lost art. But perhaps it’s not lost – just misplaced. The key to rediscovering exceptional customer service lies in refocusing on its core elements, starting with the people we hire. This is where customer service simulations...