Contact Center Hiring: Use Science to Predict Top Talent

If you’re hiring for contact center work, you know the stakes are as high as ever. The uncertainty surrounding COVID-19 is intensifying the already complex customer needs agents must skillfully address in a timely manner. Plus, many contact centers are navigating the challenges of remote hiring and remote work. Luckily, we’ve got good news! Thousands...

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The Future of Hiring: A "Virtual" Pivot

In my last post, we discussed the power of momentum and the importance of considering a “virtual” pivot to revitalize business processes. The recent shift to remote work and remote hiring has highlighted the speed and convenience of virtual hiring solutions. That’s why HR leaders are quickly pivoting to new technologies that address current challenges...

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Hiring in a Post-Pandemic World

According to Rebekah Iliff in a recent article released by Inc. Magazine, companies that are hiring during the pandemic are experiencing a crash course in the importance of job fit. Even with tremendous advances in technologies, notably AI, a significant number of hiring processes are missing assessments that accurately predict talent for specific roles. “Despite the...

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