May 21, 2021
In our most recent blog series, business writer Lynn Miles Peisker makes a case for why organizational leaders should revisit their understanding and approach to customer service, especially in a post COVID marketplace. To back up this recommendation, she cites a surprising statistic from a Forbes article by Shep Hyken. Highlighting results from his firm’s...See More
February 4, 2021
PART 2. If you have traveled in the last year, chances are you had to make adjustments to your itinerary. When abroad in 2020 for the birth of our grandchild, my husband and I found ourselves relying on the chat feature of our credit card’s travel department. Chat was available 24/7, did not require us...See More
November 16, 2020
Quick! Take a glance at your phone. See that little red circle on your email icon? What’s your number? I am determined to keep that number in the single digits. How about you? Whether you are an inbox zero devotee or ignore the number in the red circle altogether, there is no doubt that email...See More
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