October 22, 2021

During an initial interview for a customer service agent role, an applicant enthusiastically shared that the reason they were qualified for the job was their friendliness. “Ask anyone and they’ll tell you I’m a people person.” Yet, the applicant was a little surprised when the conversation made a quick pivot to system navigation. The truth...

September 30, 2021

It has been our honor to work closely with workforce development organizations for more than 25 years. While the majority of our business focuses on the use of our simulation technologies for hiring, we especially enjoy the impact our immersive tools make for job training programs. What better way to truly understand what a position...

September 16, 2021

Many companies have moved toward self-help for customers (think airline reservations, shopping, banking, consumer services, transportation). While this trend offers a level of convenience for basic transactions, customers still seek live-agent support for more complex issues or purchases. Frustration spikes when customers are unable to reach a live person for support[1]. In a global customer...