June 22, 2017

As part of our strategy to stay connected to the industries we serve, members of the Employment Technologies team often participate in trade shows. Our most recent point of engagement was ICMI’s * Contact Center Expo in Orlando, where we promoted our newly redesigned EASyView® Virtual Interview and EASy Simulation® Simultask for measuring multitasking abilities....

June 2, 2017

For the biggest gains in employee performance and retention, organizations are increasingly turning to high-tech pre-employment testing tools. Job simulations top the list in terms of predictive accuracy, effectiveness, and bottom-line results. A job simulation assessment process immerses applicants in real-world situations and then assesses how they respond to challenging issues that arise on a...

March 30, 2017

If you run a contact center then you know that talented, engaged contact center agents are essential to your company’s success. They are friendly, efficient, and ensure that every customer experience is a positive reflection of your company. An engaged contact center agent is a productive one, and the agent’s immediate supervisor or team leader...