July 25, 2017

Improve Your Hiring Strategies with Performance Analytics   Performance analytics?  If you haven’t heard of it yet, you will! Recently, there has been a significant uptick in the interest in performance analytics as a way to track, measure, and improve organizational effectiveness. So, what exactly is performance analytics? In broad terms, performance analytics focuses on...

July 3, 2017

Is your applicant experience driving away the best talent?   Having recently completed a job search myself, this article in Forbes caught my eye:  Seven Outrageous Things Some Employers Make Job Applicants Do. While not everything I encountered as an applicant was outrageous, I can clearly relate to many of the key points in the...

June 28, 2017

In Part I of this series, we introduced you to leading experts in company culture and customer experience that were featured speakers at the recent ICMI* Contact Center Expo in Orlando. Members of our team were on site as exhibitors to share our newly released EASyView® Virtual Interview and EASy Simulation® Simultask for measuring multitasking...