October 19, 2017

Today credit union members around the world celebrate International Credit Union Day®, an annual event that commemorates the credit union movement’s impact and achievements. The recognition day is organized and conducted through the World Council of Credit Unions. Credit unions, not-for-profit financial cooperatives, provide an effective and viable alternative to for-profit financial institutions for more...

October 12, 2017

How These Recent Business Trends Affect Pre-Employment Testing and Can Lead to Hiring Mistakes.   Most discussions about hiring mistakes involve the person or people making the hiring decision. Here is a new take on hiring mistakes from a business or organizational perspective. Based on our consulting in employee selection, this blog reveals five current...

September 28, 2017

How call center simulation tests pinpoint top performers.   In a perfect world, the best way to hire superstar agents would be to watch them perform the job for a while and then hire the ones that perform best. Unfortunately, we don’t live in a perfect world. And most call centers are forced to guess...