Business Trends that Impact Pre-Employment Testing and Hiring Mistakes

How These Recent Business Trends Affect Pre-Employment Testing and Can Lead to Hiring Mistakes.   Most discussions about hiring mistakes involve the person or people making the hiring decision. Here is a new take on hiring mistakes from a business or organizational perspective. Based on our consulting in employee selection, this blog reveals five current...

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Hire Superstar Agents with Call Center Simulation Tests

How call center simulation tests pinpoint top performers.   In a perfect world, the best way to hire superstar agents would be to watch them perform the job for a while and then hire the ones that perform best. Unfortunately, we don’t live in a perfect world. And most call centers are forced to guess...

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Focus on Hiring Strategies

Why Fall is the Perfect Time to Focus on Organizational Change and Upgrading Your Hiring Strategies   Labor Day has long signaled the end of summer. Nature does its part by providing clear signals that change is on the way. Almost overnight, the slant of the sun seems different. Air and light seem sharper. Cool...

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