Hiring

September 9, 2019

The term “risk mitigation” has almost become a household term. We hear references to risk mitigation pertaining to investments, business operations, computer systems, emergency management, crop management, product liability, public relations, and the list continues. Yet, as it pertains to human resources and talent prediction, we seldom hear the term. Risk mitigation implies a set...

September 6, 2019

Job Simulations, gamification, and pre-hire assessments help navigate tricky HR challenges.   Last week I attended the 2019 HR Florida Conference and Expo affiliated with the Society for Human Resource Management, better known as SHRM. SHRM is a professional human resources membership association that promotes the role of HR, providing education, certification, and networking to its members....

July 12, 2019

I recently attended my first ICMI Contact Center Expo. Held at the beautiful Diplomat Beach Resort in Fort Lauderdale, Florida, the Expo Hall seemed to go on forever. Simple booths showing off surprisingly sophisticated tools, to elaborate displays with multiple TV screens and signs that reached the ceiling. Overwhelming would be an understatement. Since being...