September 6, 2019

Job Simulations, gamification, and pre-hire assessments help navigate tricky HR challenges.   Last week I attended the 2019 HR Florida Conference and Expo affiliated with the Society for Human Resource Management, better known as SHRM. SHRM is a professional human resources membership association that promotes the role of HR, providing education, certification, and networking to its members....

July 12, 2019

I recently attended my first ICMI Contact Center Expo. Held at the beautiful Diplomat Beach Resort in Fort Lauderdale, Florida, the Expo Hall seemed to go on forever. Simple booths showing off surprisingly sophisticated tools, to elaborate displays with multiple TV screens and signs that reached the ceiling. Overwhelming would be an understatement. Since being...

June 21, 2019

Employment Screening Tests Improve Talent Acquisition and Retention.   The challenge of attracting and retaining the best new talent is tougher than ever. Facing a tight labor market and expanding employment options, today’s banks and credit unions are seeking new strategies to find and keep talented professionals who will excel in today’s rapidly changing financial...