July 12, 2019

I recently attended my first ICMI Contact Center Expo. Held at the beautiful Diplomat Beach Resort in Fort Lauderdale, Florida, the Expo Hall seemed to go on forever. Simple booths showing off surprisingly sophisticated tools, to elaborate displays with multiple TV screens and signs that reached the ceiling. Overwhelming would be an understatement. Since being...

June 21, 2019

Employment Screening Tests Improve Talent Acquisition and Retention.   The challenge of attracting and retaining the best new talent is tougher than ever. Facing a tight labor market and expanding employment options, today’s banks and credit unions are seeking new strategies to find and keep talented professionals who will excel in today’s rapidly changing financial...

May 24, 2019

Applicant Screening: Your business needs should always drive the talent assessment process. The achievement of your organization’s vision depends on the success of attracting and hiring the right contact center talent. Whether you have clearly defined organizational goals in place, or are in the process of updating these based on evolving business needs, a key...