August 16, 2019

Job simulators prepare job seekers with soft skills training and realistic job previews.   When you’re unemployed, you want a job. The tyranny of the urgent, namely the need for basics of food and shelter, will often skew one’s judgment. While you know you’d rather work behind the scenes, limiting your interaction with the public,...

May 24, 2019

Applicant Screening: Your business needs should always drive the talent assessment process. The achievement of your organization’s vision depends on the success of attracting and hiring the right contact center talent. Whether you have clearly defined organizational goals in place, or are in the process of updating these based on evolving business needs, a key...

April 30, 2019

Microlearning Part II: Key Strategies for Success.   Microlearning is part of a significant shift in today’s training and development strategies.  To recap Part 1 of our microlearning series, there are three top reasons why microlearning matters to HR professionals: Microlearning is especially suited for the emerging workforce. By 2025, projections are that millennials will...