May 24, 2019

Applicant Screening: Your business needs should always drive the talent assessment process. The achievement of your organization’s vision depends on the success of attracting and hiring the right contact center talent. Whether you have clearly defined organizational goals in place, or are in the process of updating these based on evolving business needs, a key...

April 30, 2019

Microlearning Part II: Key Strategies for Success.   Microlearning is part of a significant shift in today’s training and development strategies.  To recap Part 1 of our microlearning series, there are three top reasons why microlearning matters to HR professionals: Microlearning is especially suited for the emerging workforce. By 2025, projections are that millennials will...

February 7, 2019

Engaged, high-performing employees are the dream of every manager. Yet there’s always a wide range of employee performance from high to low—and everything in between.  If people perform essentially the same job, why does performance vary so much? When employees are measured against the same metrics, why do some excel while others lag behind? The...