July 13, 2017

A Job Simulation Assessment Tests Helps You Hire and Promote the Right People   Early in my career, I had some interesting jobs. One of the best parts of that experience was having the opportunity to work with some great managers. Unfortunately, I also met my share of managers who, through no fault of their...

June 2, 2017

For the biggest gains in employee performance and retention, organizations are increasingly turning to high-tech pre-employment testing tools. Job simulations top the list in terms of predictive accuracy, effectiveness, and bottom-line results. A job simulation assessment process immerses applicants in real-world situations and then assesses how they respond to challenging issues that arise on a...

May 15, 2017

How job simulations fast track leadership development in call centers   As successful contact center managers know, agent job performance is often not the best predictor of future success as a team leader. In fact, organizations often make the mistake of promoting the best agents, only to discover that they are uncomfortable or ineffective managing...