October 3, 2016

How to Attract and Hire Customer Service Champions Americans have been observing Customer Service Week since 1992. This weeklong event has become international in scope. More than 40 nations now observe Customer Service Week, underscoring the importance of customer service and the people who serve and support customers on a daily basis. This year, Customer...

July 1, 2016

When it comes to getting insight into a young applicant’s skills, aptitudes, and abilities, nothing works like simulation. Step back for a moment and think how applicants age 20-30 view simulation-based testing.

May 17, 2016

Recently, we’ve been conducting a mid-year review. The topic of customer referrals is always a key part of that discussion. We value our partnerships and strive to see those relationships stay strong and expand. As we continue to nurture and improve our own referral process, we’ve discovered some great information and want to share. As...