No matter what kind of business you’re in, the common denominator that unites you with your customers is making sure they’re pleased with whatever you provide.
At Employment Technologies, we fully subscribe to the importance of serving our customers with excellence, and we work just as hard to impart that same philosophy to our clients and the personnel that serve their customers.
A commitment to service excellence is why we join in the annual celebration of Customer Service Week, which this year is observed October 7-11.
Originated in 1991, Customer Service Week went national in 1992 when the U.S. Congress proclaimed Customer Service Week a nationally recognized event. This week-long celebration is now observed worldwide and reaches into more than 60 countries.
The Magic of Service
This year’s theme, The Magic of Service, underscores the importance of customer service and the service personnel who support customers every single day.
Great customer service programs start with great personnel. And the best personnel share a unique skill set.
Top service providers know how to quickly connect with customers and place their needs first. They actively listen, quickly resolve issues or questions, recommend the right solutions, and treat customers the way they would like to be treated themselves.
The good news is that you can accurately predict these aptitudes even before a new employee helps his or her first customer.
While training and on-the-job experience are important to ensuring that your customer service team is the best it can be, savvy companies recognize that identifying the best personnel starts even before you hire them.
In today’s tight labor market, it’s more important than ever to use highly job-relevant and accurate tools early in your selection process. This ensures that you are not inadvertently screening out good candidates. It also helps you expand your access to quality applicants so you can quickly identify top candidates to serve your customers.
We specialize in objective, job-specific simulation assessments that replicate key customer interactions and provide the highest accuracy in predicting on-the-job success. It all starts with the customer. That’s why all of our simulations center around real-life customer situations and how to serve them best.
Whether you’re looking for hiring solutions to staff face-to-face customer service roles or online customer support, we enable you to hire the best-qualified team with the service qualities that will make your company shine.
So, join us in celebrating Customer Service Week and its recognition of the all-important relationship between your team and the customers you serve!
Have questions about building a stellar customer service team?
Call us today at 888-332-0648 to discuss your specific customer service goals or click here to request more information.