How Virtual Customer Works
Using high-end graphics and a compelling storyline, Virtual Customer immerses job candidates in challenging customer service roles. Our award-winning simulations use an engaging blend of gaming and assessment technologies to create a fun test drive for candidates. Unlike traditional, text-based employment tests, Virtual Customer is built around real-world customer situations that enable candidates to prove their abilities to deliver superior customer service. Virtual Customer quickly and accurately predicts top performers who will greet your customers with warmth and enthusiasm, resolve issues, confidently promote products and services, exceed expectations and build customer loyalty.
Target jobs: All hourly and entry-level jobs.
BENEFITS AT A GLANCE
Immerse job candidates in situations that challenge their abilities.
Observe how candidates interact with customers and coworkers.
Eliminate “fake” answers – candidate responses reflect actual performance.
Create realistic job expectations for improved job readiness and retention.
Leverage multiple benefits for hiring, onboarding, and development.
Take advantage of both on-site and remote testing.
Deliver a consistent, fair and legally defensible process.
Predict customer service performance with scientific precision.
WHAT VIRTUAL CUSTOMER MEASURES
Based on a thorough analysis of the target job, Virtual Customer measures the key skills, behaviors and attributes required for optimal customer service job performance:
Interpersonal Effectiveness
Displays an approachable, considerate demeanor in customer interactions.
Conscientiousness
Demonstrates consistent, dependable work ethic in all job-related obligations.
Problem Solving Ability
Provides effective solutions to resolve customer issues on the first attempt.
DISCOVER GREATER TALENT
EASy Simulations offer everything you need to hire and retain the best employees.
Comprehensive, Easy-to-Understand Reports
Each simulation includes five detailed reports for hiring, onboarding and development, which deliver an accurate prediction of each candidate’s potential plus specific feedback on strengths and weaknesses.
Personalized Onboarding and Performance Plans
Our value-added CareeRx® feature takes it a step further by analyzing specific simulation results and prescribing a personalized plan for each new hire.
EASy Simulations are designed for easy integration with all leading applicant tracking and talent management systems and provide 24/7 access to reporting and tracking features.
JOB CANDIDATES LOVE VIRTUAL CUSTOMER
“The animation was fun and made it easy to understand.”
“I really like how it showed real-life emotions and things people would really do and say.”
“I like the graphics and the feeling that you are actually dealing with a customer.”
“It was modern and kept my attention.”
“I really felt a sense of urgency to make the people feel better. Very realistic.”
“The simulation was fun and at the same time you had to be serious about the problems—just like in reality.”
“Visually appealing, interactive, and different from most routine, text-based tests.”
CLIENTS AND INDUSTRY PROFESSIONALS AGREE
“I love how much our participants enjoy using the simulations. Every group says that the simulations are really fun – and we’ve used them with people from ages 18 to 56!” – Lead Trainer
“Games provide a highly effective way to identify the most promising candidates from a large applicant pool.” – Computerworld
“We especially like the application’s CareeRx Development Guide, which creates a personal and objective onboarding plan for each participant that lists and prioritizes specific learning activities based on the applicant’s individual assessment needs.” – Human Resource Executive
