October 14, 2025

Recently, I’ve noticed that basic workplace skills such as business manners, communication, interpersonal effectiveness, active listening, problem solving, and attention to detail are often missing. As a customer, I expect a certain level of professionalism. Yet across a range of organizations, recent interactions have fallen short. Employers are seeing it too. There’s a growing concern...

October 8, 2025

Why Skills-Based Testing Wins with Candidates and Hiring Managers   Last summer, I encouraged my son – a college student and passionate cross-country runner – to apply for a job at a major retailer specializing in running gear. He knows running shoes inside and out and would have been a perfect fit: knowledgeable, enthusiastic, and...

September 29, 2025

Part II of a Two-Part Series: Understanding Job Fit From the Employee’s Perspective One summer during college, I needed a job. With a recession in full swing, I finally landed a position as a busboy – something I’d never done before. I was hired on the spot, given a five-minute crash course, and thrown into...