May 3, 2021

I went for a walk with my neighbors today. There were five of us, a real cross section. In just the 2.75 miles it took to get our steps in, I was reminded of key customer service lessons that you might find helpful. One neighbor explained how inconsistent newspaper delivery plagued our neighborhood and how...

March 3, 2021

Do you seek third-party guidance before investing in a major item? How do you balance your personal preferences with product reviews? Do you tend to seek out unbiased advice from outside resources such as Kelley Blue Book or Consumer Reports, or do you prefer to go it alone? A primary reason for reaching beyond our...

February 4, 2021

PART 2. If you have traveled in the last year, chances are you had to make adjustments to your itinerary. When abroad in 2020 for the birth of our grandchild, my husband and I found ourselves relying on the chat feature of our credit card’s travel department. Chat was available 24/7, did not require us...