October 5, 2020

Celebrating Customer Service Week, October 5-9   Since World War II, no year has been as challenging for business as 2020.  Business operations have been turned upside down. And, in the midst of the turmoil, every business’s ability to continually provide excellent customer service has been challenged like never before. That is why, this year...

June 30, 2020

If you’re hiring for contact center work, you know the stakes are as high as ever. The uncertainty surrounding COVID-19 is intensifying the already complex customer needs agents must skillfully address in a timely manner. Plus, many contact centers are navigating the challenges of remote hiring and remote work. Luckily, we’ve got good news! Thousands...

May 13, 2020

We were less than 30 days into the COVID-19 stay-at-home mandate when bloggers were searching for a substitute for “unprecedented.” No one argued that the word wasn’t accurate, but the repetition made us weary as we were reminded again and again that we had no idea what we were facing. As states begin the process...