Managers are at the heart of any company’s culture and success. The best managers know how to engage employees and inspire their teams to new heights. In contrast, nothing can bring a workplace to its knees faster than a poor supervisor. A bad manager zaps morale and productivity—and often creates a revolving door of employee turnover....

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We are in the midst of the annual back-to-school season, when displays of backpacks, lined theme books, and glue sticks greet us in nearly every retail store. Unfortunately, the new school year is beginning under the cloud of rising COVID cases and continued health concerns. The reality and weight of these circumstances is causing not...

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5 Qualities of Top Live Chat Agents

Live Chat Agents Are Now Part of the Frontline in Sales and Service Before 2020, many businesses viewed the live chat feature of their website as a “nice to have” component of customer service. The global pandemic and lockdowns, however, changed that thinking overnight. Now 75% of people prefer live chat over any other channel,...

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