November 16, 2020

Quick! Take a glance at your phone. See that little red circle on your email icon? What’s your number? I am determined to keep that number in the single digits. How about you? Whether you are an inbox zero devotee or ignore the number in the red circle altogether, there is no doubt that email...

November 3, 2020

With a few simple strategies and steps, you can create a people-centric, data-driven hiring process that attracts the best new talent and drives results. 1. Engage applicants. Create a fun and positive applicant experience. Help your applicants out with an easy-to-follow process. You’ve been hiring for years, and let’s face it: It’s hard to read...

October 5, 2020

Celebrating Customer Service Week, October 5-9   Since World War II, no year has been as challenging for business as 2020.  Business operations have been turned upside down. And, in the midst of the turmoil, every business’s ability to continually provide excellent customer service has been challenged like never before. That is why, this year...