August 26, 2021

We are in the midst of the annual back-to-school season, when displays of backpacks, lined theme books, and glue sticks greet us in nearly every retail store. Unfortunately, the new school year is beginning under the cloud of rising COVID cases and continued health concerns. The reality and weight of these circumstances is causing not...

July 30, 2021

Live Chat Agents Are Now Part of the Frontline in Sales and Service Before 2020, many businesses viewed the live chat feature of their website as a “nice to have” component of customer service. The global pandemic and lockdowns, however, changed that thinking overnight. Now 75% of people prefer live chat over any other channel,...

July 27, 2021

Employers are wary of using assessments during their hiring process. But why? Employers have been led to believe that assessments, by default, create a poor candidate experience. And that can be true, if the pre-hire assessment is poorly designed, misused, or confusing to candidates. But an assessment that measures what it claims to measure and...