5 Qualities of Top Live Chat Agents

Live Chat Agents Are Now Part of the Frontline in Sales and Service Before 2020, many businesses viewed the live chat feature of their website as a “nice to have” component of customer service. The global pandemic and lockdowns, however, changed that thinking overnight. Now 75% of people prefer live chat over any other channel,...

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five-myths-about-candidate-assessments

Employers are wary of using assessments during their hiring process. But why? Employers have been led to believe that assessments, by default, create a poor candidate experience. And that can be true, if the pre-hire assessment is poorly designed, misused, or confusing to candidates. But an assessment that measures what it claims to measure and...

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leadership-sandbox-for-assessment-and-development

Leveraging a Sandbox Approach to Leadership Assessment and Development   Do you always read the full set of instructions before starting a project? Many of us start with the notion, “I can figure this out.” Others take advantage of “micro apprenticeships,” i.e., YouTube, to learn and experience what they need to know about successful DIY...

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