January 20, 2022

Feel like you’re losing the talent war? You’re not alone. In a recent survey by the Society for Human Resource Management (SHRM),  nearly 90 percent of 1,200 employers responded that they were struggling to fill open positions. With crippling labor shortages and spiraling turnover rates, employers are struggling to attract and keep the talent they need....

December 13, 2021

A survey of our top 5 company blogs for 2021 can be summarized in two words: Competitive Edge. These posts provide pandemic-tested insights into recruiting, hiring, and onboarding, while offering a refresher on the familiar topic of customer service. We’ve listed this power-packed group for you below. Just click the links to learn more, and kick...

October 22, 2021

During an initial interview for a customer service agent role, an applicant enthusiastically shared that the reason they were qualified for the job was their friendliness. “Ask anyone and they’ll tell you I’m a people person.” Yet, the applicant was a little surprised when the conversation made a quick pivot to system navigation. The truth...