5 Ways to Modernize Your Hiring Process

With a few simple strategies and steps, you can create a people-centric, data-driven hiring process that attracts the best new talent and drives results. 1. Engage applicants. Create a fun and positive applicant experience. Help your applicants out with an easy-to-follow process. You’ve been hiring for years, and let’s face it: It’s hard to read...

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Customer Service Week

Celebrating Customer Service Week, October 5-9   Since World War II, no year has been as challenging for business as 2020.  Business operations have been turned upside down. And, in the midst of the turmoil, every business’s ability to continually provide excellent customer service has been challenged like never before. That is why, this year...

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Contact Center Hiring: Use Science to Predict Top Talent

If you’re hiring for contact center work, you know the stakes are as high as ever. The uncertainty surrounding COVID-19 is intensifying the already complex customer needs agents must skillfully address in a timely manner. Plus, many contact centers are navigating the challenges of remote hiring and remote work. Luckily, we’ve got good news! Thousands...

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