Leadership Sandbox: Leveraging a Sandbox Approach to Leadership Assessment and Development

Leveraging a Sandbox Approach to Leadership Assessment and Development   Do you always read the full set of instructions before starting a project? Many of us start with the notion, “I can figure this out.” Others take advantage of “micro apprenticeships,” i.e., YouTube, to learn and experience what they need to know about successful DIY...

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Employee Engagement and Customer Satisfaction

In our most recent blog series, business writer Lynn Miles Peisker makes a case for why organizational leaders should revisit their understanding and approach to customer service, especially in a post COVID marketplace. To back up this recommendation, she cites a surprising statistic from a Forbes article by Shep Hyken. Highlighting results from his firm’s...

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Things to consider when shopping for an assessment.

Do you seek third-party guidance before investing in a major item? How do you balance your personal preferences with product reviews? Do you tend to seek out unbiased advice from outside resources such as Kelley Blue Book or Consumer Reports, or do you prefer to go it alone? A primary reason for reaching beyond our...

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