May 21, 2021
In our most recent blog series, business writer Lynn Miles Peisker makes a case for why organizational leaders should revisit their understanding and approach to customer service, especially in a post COVID marketplace. To back up this recommendation, she cites a surprising statistic from a Forbes article by Shep Hyken. Highlighting results from his firm’s...See More
March 3, 2021
Do you seek third-party guidance before investing in a major item? How do you balance your personal preferences with product reviews? Do you tend to seek out unbiased advice from outside resources such as Kelley Blue Book or Consumer Reports, or do you prefer to go it alone? A primary reason for reaching beyond our...See More
November 3, 2020
With a few simple strategies and steps, you can create a people-centric, data-driven hiring process that attracts the best new talent and drives results. 1. Engage applicants. Create a fun and positive applicant experience. Help your applicants out with an easy-to-follow process. You’ve been hiring for years, and let’s face it: It’s hard to read...See More
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