November 16, 2020

Quick! Take a glance at your phone. See that little red circle on your email icon? What’s your number? I am determined to keep that number in the single digits. How about you? Whether you are an inbox zero devotee or ignore the number in the red circle altogether, there is no doubt that email...

October 5, 2020

Celebrating Customer Service Week, October 5-9   Since World War II, no year has been as challenging for business as 2020.  Business operations have been turned upside down. And, in the midst of the turmoil, every business’s ability to continually provide excellent customer service has been challenged like never before. That is why, this year...

June 30, 2020

If you’re hiring for contact center work, you know the stakes are as high as ever. The uncertainty surrounding COVID-19 is intensifying the already complex customer needs agents must skillfully address in a timely manner. Plus, many contact centers are navigating the challenges of remote hiring and remote work. Luckily, we’ve got good news! Thousands...