July 30, 2021

Live Chat Agents Are Now Part of the Frontline in Sales and Service Before 2020, many businesses viewed the live chat feature of their website as a “nice to have” component of customer service. The global pandemic and lockdowns, however, changed that thinking overnight. Now 75% of people prefer live chat over any other channel,...

May 21, 2021

In our most recent blog series, business writer Lynn Miles Peisker makes a case for why organizational leaders should revisit their understanding and approach to customer service, especially in a post COVID marketplace. To back up this recommendation, she cites a surprising statistic from a Forbes article by Shep Hyken. Highlighting results from his firm’s...

March 8, 2021

5 Great Reasons Why You Should Try Immersive Leadership Simulations.   There is a lot of good advice about deciding who to promote to a leadership role, and when. That advice typically includes factors such as: People who are good communicators People who are top performers People who have expressed an interest in career advancement...