October 5, 2020

Celebrating Customer Service Week, October 5-9   Since World War II, no year has been as challenging for business as 2020.  Business operations have been turned upside down. And, in the midst of the turmoil, every business’s ability to continually provide excellent customer service has been challenged like never before. That is why, this year...

June 30, 2020

If you’re hiring for contact center work, you know the stakes are as high as ever. The uncertainty surrounding COVID-19 is intensifying the already complex customer needs agents must skillfully address in a timely manner. Plus, many contact centers are navigating the challenges of remote hiring and remote work. Luckily, we’ve got good news! Thousands...

May 28, 2020

In my last post, we discussed the power of momentum and the importance of considering a “virtual” pivot to revitalize business processes. The recent shift to remote work and remote hiring has highlighted the speed and convenience of virtual hiring solutions. That’s why HR leaders are quickly pivoting to new technologies that address current challenges...