January 20, 2022

Feel like you’re losing the talent war? You’re not alone. In a recent survey by the Society for Human Resource Management (SHRM),  nearly 90 percent of 1,200 employers responded that they were struggling to fill open positions. With crippling labor shortages and spiraling turnover rates, employers are struggling to attract and keep the talent they need....

April 19, 2021

Once upon a time, a customer service representative was a specific role in a company, behind a desk or answering a phone. Now every interaction your employees have with customers (potential, current, and former) is an opportunity to make an impression on behalf of your company. Every touchpoint with every customer makes a difference, and...

March 8, 2021

5 Great Reasons Why You Should Try Immersive Leadership Simulations.   There is a lot of good advice about deciding who to promote to a leadership role, and when. That advice typically includes factors such as: People who are good communicators People who are top performers People who have expressed an interest in career advancement...