October 3, 2016
How to Attract and Hire Customer Service Champions Americans have been observing Customer Service Week since 1992. This weeklong event has become international in scope. More than 40 nations now observe Customer Service Week, underscoring the importance of customer service and the people who serve and support customers on a daily basis. This year, Customer...See More
September 22, 2016
How ongoing coaching in the workplace is the key to lasting employee performance gains Reports of “the death of the annual performance review” have been greatly exaggerated. Nevertheless, we can’t ignore the clear drawbacks of this once-a-year event. Annual reviews are time-consuming, unpopular with both employees and managers, and rarely result in meaningful performance...See More
August 26, 2016
How to Coach Your Team to Peak Performance. Did you watch the Summer Olympics this year? What was your favorite moment? We can’t help but reflect on those emotional moments after each victory when the athlete and coach celebrate together. In this year of the Summer Olympics, we watched athletes turn to their coaches again...See More
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