Contact Center Engagement: The Key to a Winning Customer Experience

Elevate Your Customer Experience by Keeping Your Agents Motivated and Engaged.   If you run a contact center then you know that talented, engaged contact center agents are essential to your company’s success. They are the ones on the front lines, interacting with customers every day. Engaged agents are friendly, efficient, and ensure that every...

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Microlearning provides short, focused learning opportunities for employee onboarding and development.

It’s long been known that brief, repetitive learning increases long-term retention. And now, with the added convenience of mobile accessibility, “microlearning” experiences are more popular than ever. In this 2-part series, we’ll provide an overview of microlearning, comparing its features to the more traditional – or macro – learning style. Next, we’ll explore the relevance...

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Optimize team performance by offering a personalized employee "tune up" based on an accurate talent assessment of their current performance needs.

Engaged, high-performing employees are the dream of every manager. Yet there’s always a wide range of employee performance from high to low—and everything in between.  If people perform essentially the same job, why does performance vary so much? When employees are measured against the same metrics, why do some excel while others lag behind? The...

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Employment Technologies creates innovative and engaging simulation experiences that improve hiring, accelerate job performance, and inspire success.

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