June 29, 2024

In an era where automated responses and chatbots are the norm, many believe that customer service has become a lost art. But perhaps it’s not lost – just misplaced. The key to rediscovering exceptional customer service lies in refocusing on its core elements, starting with the people we hire. This is where customer service simulations...

April 16, 2024

As the talent landscape evolves, mobilizing existing talent into new roles is becoming a strategic imperative. Organizations seeking to remain competitive must understand the importance of talent mobility and how to leverage assessments in accelerating this crucial aspect of HR strategy. What is Talent Mobility? Talent mobility is the ability for employees to move from...

October 26, 2023

In today’s rapidly evolving workplace, the demand for digital skills is at an all-time high. Comprehensive research released earlier this year confirmed that 92% of job postings in 2021 required digital literacy. This systematic analysis of 43 million job postings across a wide variety of industries and business sizes highlights the status of digital proficiency...